WAEPA Leadership Insights
Enjoy a glimpse into what goes into eight decades of expertise. Here, you’ll find recent news stories, thought leadership opportunities, and more.
Best in Class Customer Experience | Stephanie Baker
WAEPA Chief Experience Officer Stephanie Baker explores the concept of “Best in Class” customer experience. Learn how WAEPA seeks to provide excellent service at every touchpoint, aligning with brand standards and ensuring memorable interactions. Baker discusses the importance of ongoing training, regulatory compliance, and more.
Recent WAEPA News
Since 1943, WAEPA’s commitment to serving the Federal workforce has remained steadfast. Explore some of our recent efforts.
WAEPA Announces 2025 Premium Refund for Members
Qualifying members will receive a 10% refund of their 2024 premium amount. WAEPA has now awarded a refund in 29 of the past 30 years.
WAEPA Announces 2025 Scholarship Award Winners
Currently in its 19th year, WAEPA’s Scholarship Program provides tuition assistance to children of our Civilian Federal membership.
Yearly recap
With CEO, M. Shane Canfield
CEO M. Shane Canfield reviews highlights from 2024 and provides insight into what members can expect ahead. Canfield covers key topics including 2024 revenue, product launches, membership milestones, and more.
Recent WAEPA Features
After more than 80 years, WAEPA knows Fed life.
Find recent featured pieces below.
RECENT PODCAST EPISODE
Listening & Leading with Phil McNamara
Phil McNamara shares how he’s led large teams, navigated the future of work, and built trust across agencies.
QUARTERLY REPORT
Summer 2025
Quarterly Report
Members can find our most recent quarterly report here. Each quarterly report includes a CEO message, helpful resources, and more.
staff SPOTLIGHT
Jamal Coleman
Marketing Operations & Data Analyst
“In my role at WAEPA, I’m able to contribute to the marketing team’s high output. I’ve really appreciated WAEPA’s commitment to embodying nonprofit values while still keeping up with MarTech best practices.”
Jamal Coleman joined WAEPA’s marketing team in April 2023.