Chief Experience Officer
Stephanie Baker is an accomplished leader with over 20 years of service operations experience in the insurance industry. She supports WAEPA by leading the Member Services staff, the largest department in the organization.
Since joining in 2018, Stephanie has implemented a member-first approach in all the services WAEPA provides and played a pivotal role in monitoring and optimizing the overall experience of both our new and existing members and staff.
In her free time, Stephanie serves as Vice Chair for the Maryland Consumer Council, serves as Chair-Elect for Executive Alliance, serves on the Board of the Y of Central Maryland, is a LIMRA LOMA Insurance Fellow (LLIF), and a founding member of Chief, a network connecting women in leadership.