WAEPA Leadership Insights
Enjoy a glimpse into what goes into eight decades of expertise. Here, you’ll find recent news stories, thought leadership opportunities, and more.
Best in Class Customer Experience | Stephanie Baker
WAEPA Chief Experience Officer Stephanie Baker explores the concept of “Best in Class” customer experience. Learn how WAEPA seeks to provide excellent service at every touchpoint, aligning with brand standards and ensuring memorable interactions. Baker discusses the importance of ongoing training, regulatory compliance, and more.
Recent WAEPA News
Since 1943, WAEPA’s commitment to serving the Federal workforce has remained steadfast. Explore some of our recent efforts.
WAEPA Celebrates Team Members’ Milestone
Three of WAEPA’s longest-tenured employees were recognized for reaching their 25-year anniversary and honored for their contributions.
WAEPA Awarded 2025 Communicator Award
WAEPA’s “Justin Case” video series was recognized with an Award of Excellence in the Nonprofit category.
Yearly recap
With CEO, M. Shane Canfield
CEO M. Shane Canfield reviews highlights from 2024 and provides insight into what members can expect ahead. Canfield covers key topics including 2024 revenue, product launches, membership milestones, and more.
Recent WAEPA Features
After more than 80 years, WAEPA knows Fed life.
Find recent featured pieces below.
RECENT PODCAST EPISODE
Conviction and Courage with Dr. Janet Woodcock
In this episode, Dr. Woodcock shares how conviction, courage, and collaboration shaped her career.
QUARTERLY REPORT
Spring 2025
Quarterly Report
Members can find our most recent quarterly report here. Each quarterly report includes a CEO message, helpful resources, and more.
staff SPOTLIGHT
Courtney Brown
Business Unit Compliance Lead
“Being at WAEPA for 25 years has given me the opportunity to serve the Civilian Federal community. While WAEPA has evolved over the years, WAEPA’s mission has never changed. Our members are my passion.”
Courtney Brown is WAEPA’s longest-tenured employee, joining in 1999.