To begin the claims process, WAEPA requires notification from a person (spouse, relative, friend, etc.) that the insured has died. This can be done either by phone at (800) 368-3484 or by email at

Please be prepared to provide the required information when reporting the death of a member/dependent. We require the member or dependent’s name, certificate number, date of death, manner of death, notifier’s name, phone number, and the notifier’s relationship to the member/dependent. A letter of instructions and a claim form will then be mailed or emailed to the beneficiary to be completed and returned to WAEPA. This information would then be forwarded to our insurance carrier, New York Life Insurance Company to process the claim.