To begin the claims process, the insurance company requires notification from a person (spouse, relative, friend, etc) that the insured has died. This can be done either by phone (800) 368-3484 or email (firstname.lastname@example.org).
Please be prepared to provide the required information when reporting the death of a member/dependent. We require the member or dependent’s name, certificate number, date of death, manner of death, notifier’s name, phone number and the notifier’s relationship to the member/dependent. A letter of instructions and a claim form will then be mailed or emailed to the beneficiary to be completed and returned to WAEPA, along with a certified certificate of death and any other requested information. This information would then be forwarded to our insurance carrier to process the claim.