To begin the claims process, the insurance company requires notification from a person (spouse, relative, friend, etc) that the insured has died. This can be done either by phone (1-800-368-3484) or email (firstname.lastname@example.org).
We require the member’s name, certificate number, date of death, cause of death, notifier’s name, phone number and the notifier’s relationship to the member. Then we would mail a claim form to the beneficiary to be completed/notarized and returned to WAEPA, along with a certified copy of the decedent’s death certificate. This information would then be forwarded to the insurance company to process the claim.